Listening

Heed the golden rule of communication: Listen first, then respond. Learn how to hear what people are saying and tune into what they're not saying.


Summaries

Inclusive Conversations at Work

Alissa Carpenter

Career Press, 2020

8
The Power of Talk in a Digital Age

Sherry Turkle

Penguin Press, 2015

9
How to Drive Performance by Using Communicative Leadership

Emilio Galli Zugaro and Clementina Galli Zugaro

FT Press, 2017

7
What the Best Leaders See

Max Bazerman

Wall Street Journal Books, 2014

8
Discover the Secret to Getting Through to Absolutely Anyone

Mark Goulston

AMACOM, 2009

8
Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus...in Three Simple Steps

Donny Ebenstein

AMACOM, 2014

7
How to Assert Yourself, Listen to Others, and Resolve Conflicts

Dale Carnegie Training

Touchstone, 2009

6
Finding Constructive Solutions to Workplace Disputes

Erik J. Van Slyke

AMACOM, 1999

7

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