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Qual-Online: The Essential Guide
What Every Researcher Needs to Know About Conducting and Moderating Interviews via the Web
Paramount Market Publishing, 2014
Innovating Analytics
Word of Mouth Index: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results
Wiley, 2013
The 24-Hour Customer
New Rules for Winning in a Time-Starved, Always-Connected Economy
HarperBusiness, 2010