Related Channels
Book
A Practical Guide to Designing Better Products and Services
Stephanie Marsh
Kogan Page, 2018
CNBC
CNBC, 2018
Article
Martin Reeves et al.
Boston Consulting Group, 2015
Book
Delivering a Branded Customer Experience People Love
Shaun Smith and Andy Milligan
Kogan Page, 2015
The Transformation of Customer Relationships
Steven Van Belleghem
Kogan Page, 2015
What Every Researcher Needs to Know About Conducting and Moderating Interviews via the Web
Jennifer Dale and Susan Abbott
Paramount Market Publishing, 2014
Book
Word of Mouth Index: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results
Larry Freed
Wiley, 2013
Book
New Rules for Winning in a Time-Starved, Always-Connected Economy
Adrian C. Ott
HarperBusiness, 2010
