CNBC
CNBC, 2018
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Martin Reeves et al.
Boston Consulting Group, 2015
Book
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Shaun Smith and Andy Milligan
Kogan Page, 2015
The Transformation of Customer Relationships
Steven Van Belleghem
Kogan Page, 2015
What Every Researcher Needs to Know About Conducting and Moderating Interviews via the Web
Jennifer Dale and Susan Abbott
Paramount, 2014
Book
Word of Mouth Index: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results
Larry Freed
Wiley, 2013
Malcolm Gladwell
TED, 2006
Book
New Rules for Winning in a Time-Starved, Always-Connected Economy
Adrian C. Ott
HarperBusiness, 2010
Creating Breakthrough Products
Keith Goffin et al.
Palgrave Macmillan, 2010
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The Market Research Myth, the Truth About Consumers, and the Psychology of Shopping
Philip Graves
Nicholas Brealey Publishing, 2010
