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Summaries
Buyer Personas
How to Gain Insight into your Customer’s Expectations, Align your Marketing Strategies, and Win More Business
Wiley, 2015
Consumer.ology
The Market Research Myth, the Truth About Consumers, and the Psychology of Shopping
Nicholas Brealey Publishing, 2010
Innovating Analytics
Word of Mouth Index: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results
Wiley, 2013
Questionnaire Design
How To Plan, Structure And Write Survey Material For Effective Market Research
Kogan Page, 2004