Marketing
The action or business of promoting and selling products or services, including market research and advertising. Often using tools including branding, corporate communications and social media.
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Summaries
Branding That Means Business
How to Build Enduring Bonds Between Brands, Consumers and Markets
Public Affairs, 2022
Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
McGraw-Hill, 2023
Leading the Customer Experience
How to Chart a Course and Deliver Outstanding Results
Kogan Page, 2021