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J. Robert Rossman Ph.D. and Mathew D. Duerden Ph.D.
Columbia UP, 2019
Cliff Kuang and Robert Fabricant
Mark Abraham et al.
Boston Consulting Group, 2020
Donald A. Norman
Basic Books, 2002
Fast Company, 2019
Smashing Magazine, 2017
Alex Bogusky and John Winsor
AGATE Publishing, 2009
Fast Company, 2018