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J. Robert Rossman Ph.D. and Mathew D. Duerden Ph.D.
Columbia UP, 2019
Cliff Kuang and Robert Fabricant
Donald A. Norman
Basic Books, 2002
Mark Abraham et al.
Boston Consulting Group, 2020
Fast Company, 2019
Alex Bogusky and John Winsor
AGATE Publishing, 2009
Smashing Magazine, 2017
Fast Company, 2018