In: Manufacturing
Quality Management
Today’s consumers are value-conscious, so companies can't afford to lose sight of their products' quality. Here's how to prioritize quality – including using Six Sigma, Lean and other systems – as you produce, evaluate, monitor, sell and improve your goods and services.
Summaries
Lean Six Sigma for Services
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
McGraw-Hill, 2003
A Six Sigma Approach to Sustainability
Continual Improvement for Social Responsibility
CRC Press, 2016
The New Gold Standard
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
McGraw-Hill, 2008
The Springboard
How Storytelling Ignites Action in Knowledge-Era Organizations
Butterworth-Heinemann, 2000
