Quality Management

Today’s consumers are value-conscious, so companies can't afford to lose sight of their products' quality. Here's how to prioritize quality – including using Six Sigma, Lean and other systems – as you produce, evaluate, monitor, sell and improve your goods and services.
In: Production

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Out of the Crisis
Book

W. Edwards Deming

MIT Press, 2000

9
Lean Six Sigma for Services
Book
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Michael L. George

McGraw-Hill, 2003

9
The Toyota Way
Book
14 Management Principles from the World's Greatest Manufacturer

Jeffrey K. Liker

McGraw-Hill, 2003

8
The New Gold Standard
Book
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Joseph Michelli

McGraw-Hill, 2008

7
The Springboard
Book
How Storytelling Ignites Action in Knowledge-Era Organizations

Stephen Denning

Butterworth-Heinemann, 2000

7
Getting Started in Six Sigma
Book
Comprehensive Coverage: A Practical Working Guide

Michael C. Thomsett

Wiley, 2004

8
Leading Six Sigma
Book
A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies

Ronald D. Snee and Roger W. Hoerl

FT Prentice Hall, 2002

8
The New Economics
Book
For Industry, Government, Education

W. Edwards Deming

MIT Press, 2000

8
I Know It When I See It
Book
A Modern Fable About Quality

John Guaspari

AMACOM, 1991

8
Lean Six Sigma
Book
Combining Six Sigma Quality with Lean Speed

Michael L. George

McGraw-Hill, 2002

9