Continual Improvement for Social Responsibility
Holly A. Duckworth and Andrea Hoffmeier
CRC Press, 2016
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Michael L. George
McGraw-Hill, 2003
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14 Management Principles from the World's Greatest Manufacturer
Jeffrey K. Liker
McGraw-Hill, 2003
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W. Edwards Deming
MIT Press, 2000
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph Michelli
McGraw-Hill, 2008
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How Storytelling Ignites Action in Knowledge-Era Organizations
Stephen Denning
Butterworth-Heinemann, 2000