Continual Improvement for Social Responsibility
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CRC Press, 2016
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
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14 Management Principles from the World's Greatest Manufacturer
Jeffrey K. Liker
McGraw-Hill, 2003
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W. Edwards Deming
MIT Press, 2000
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The Revolutionary Process for Achieving Extraordinary Results
Subir Chowdhury
McGraw-Hill, 2011
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph Michelli
McGraw-Hill, 2008
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How Storytelling Ignites Action in Knowledge-Era Organizations
Stephen Denning
Butterworth-Heinemann, 2000
