Quality Management

Today’s consumers are value-conscious, so companies can't afford to lose sight of their products' quality. Here's how to prioritize quality – including using Six Sigma, Lean and other systems – as you produce, evaluate, monitor, sell and improve your goods and services.

Summaries

Beyond Large-Scale Production

Taiichi Ohno

Productivity Press, 1988

9
Continual Improvement for Social Responsibility

Holly A. Duckworth and Andrea Hoffmeier

CRC Press, 2016

7

W. Edwards Deming

MIT Press, 2000

9
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Michael L. George

McGraw-Hill, 2003

9
14 Management Principles from the World's Greatest Manufacturer

Jeffrey K. Liker

McGraw-Hill, 2003

8
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Joseph Michelli

McGraw-Hill, 2008

7
How Storytelling Ignites Action in Knowledge-Era Organizations

Stephen Denning

Butterworth-Heinemann, 2000

7
For Industry, Government, Education

W. Edwards Deming

MIT Press, 2000

8
A Modern Fable About Quality

John Guaspari

AMACOM, 1991

8
Combining Six Sigma Quality with Lean Speed

Michael L. George

McGraw-Hill, 2002

9