In: Manufacturing

Quality Management

Today’s consumers are value-conscious, so companies can't afford to lose sight of their products' quality. Here's how to prioritize quality – including using Six Sigma, Lean and other systems – as you produce, evaluate, monitor, sell and improve your goods and services.

Summaries

9 Book

Toyota Production System

Beyond Large-Scale Production
Taiichi Ohno
Productivity Press, 1988
9 Book

Lean Six Sigma for Services

How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Michael L. George
McGraw-Hill, 2003
8 Book

The Toyota Way

14 Management Principles from the World's Greatest Manufacturer
Jeffrey K. Liker
McGraw-Hill, 2003
7 Book

A Six Sigma Approach to Sustainability

Continual Improvement for Social Responsibility
Holly A. Duckworth and Andrea Hoffmeier
CRC Press, 2016
9 Book
W. Edwards Deming
MIT Press, 2000
8 Book

The Power of LEO

The Revolutionary Process for Achieving Extraordinary Results
Subir Chowdhury
McGraw-Hill, 2011
7 Book

The New Gold Standard

5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph Michelli
McGraw-Hill, 2008
8 Book

The New Economics

For Industry, Government, Education
W. Edwards Deming
MIT Press, 2000
8 Book

I Know It When I See It

A Modern Fable About Quality
John Guaspari
AMACOM, 1991
7 Book

The Springboard

How Storytelling Ignites Action in Knowledge-Era Organizations
Stephen Denning
Butterworth-Heinemann, 2000