Quality Management

Today’s consumers are value-conscious, so companies can't afford to lose sight of their products' quality. Here's how to prioritize quality – including using Six Sigma, Lean and other systems – as you produce, evaluate, monitor, sell and improve your goods and services.


Summaries

Beyond Large-Scale Production

Taiichi Ohno

Productivity Press, 1988

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Continual Improvement for Social Responsibility

Holly A. Duckworth and Andrea Hoffmeier

CRC Press, 2016

7
The Revolutionary Process for Achieving Extraordinary Results

Subir Chowdhury

McGraw-Hill, 2011

8

W. Edwards Deming

MIT Press, 2000

9
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Joseph Michelli

McGraw-Hill, 2008

7

Rowland Hayler and Michael Nichols

McGraw-Hill, 2005

7
How the World`s Greatest Companies Live and Breathe Six Sigma

George Eckes

McGraw-Hill, 2005

8
How Storytelling Ignites Action in Knowledge-Era Organizations

Stephen Denning

Butterworth-Heinemann, 2000

7
How Leading Companies Are Driving Results with Lean, Six Sigma, and Process Management

Rowland Hayler and Michael D. Nichols

McGraw-Hill, 2006

6
Define, measure, analyze, improve, control - and get results!

Craig Gygi et al.

Wiley, 2005

7