In: Manufacturing
Quality Management
Today’s consumers are value-conscious, so companies can't afford to lose sight of their products' quality. Here's how to prioritize quality – including using Six Sigma, Lean and other systems – as you produce, evaluate, monitor, sell and improve your goods and services.
Summaries
A Six Sigma Approach to Sustainability
Continual Improvement for Social Responsibility
CRC Press, 2016
The New Gold Standard
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
McGraw-Hill, 2008
The Springboard
How Storytelling Ignites Action in Knowledge-Era Organizations
Butterworth-Heinemann, 2000
Six Sigma for Financial Services
How Leading Companies Are Driving Results with Lean, Six Sigma, and Process Management
McGraw-Hill, 2006
Lean Six Sigma for Services
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
McGraw-Hill, 2003
