Enhance Customer Experience

Will Guidara

The Remarkable Power of Giving People More Than They Expect

Jon Picoult

12 Principles for Turning Customers and Employees into Lifelong Fans

Dan Gingiss

How to Create Remarkable Experiences That Your Customers Can’t Wait to Share

Brian Solis

The Experience When Business Meets Design

Joey Coleman

Turn Any Sale into Lifelong Loyalty in 100 Days

Performance Research Associates

Brad Cleveland and Scott McKain

How to Chart a Course and Deliver Outstanding Results

Micah Solomon

Create an Anticipatory Customer Experience that Builds Loyalty Forever

Christine Astorino et al.

Ian Golding

The honest and practical guide to customer experience

T. Scott Gross

James Sattler et al.

Jeff Toister

How to Win Customers by Keeping Your Promises

Rick DeLisi and Dan Michaeli

Transforming Customer Experience for an On-Screen World

David Conway and Tim Knight

Six Strategies to Deliver Exceptional Growth in 90 Days

Martin Newman

How to Use Customer-centricity to Drive Sales and Profitability

Jeff Toister

A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Jeanne Bliss

The “Make Mom Proud” Standard for How to Treat Your Customers

Nick Mehta et al.

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

John R. DiJulius III

Building Stronger Customer Connections in the Digital Age

Simon David Clatworthy

How to Win Through Customer Experience

Tiffani Bova

Jon Taffer

An Action-Based Method for Maximum Customer Reactions

Stefan Thomke

The most memorable experiences are suffused with emotion – not extra features or value for money.

David Avrin

Bill Price and David Jaffe

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Jack Mitchell

The Proven Way to Personalize Sales and Achieve Astounding Results

Bernd H. Schmitt

A Revolutionary Approach to Connecting with your Customers

Thomas A. Stewart and Patricia O’Connell

Service Design, Strategy, and the Art of Customer Delight

Joseph Jaffe

How to Use Existing Customers to Gain New Ones