Complaint Management

Accept complaints and be grateful.

Hug Your Haters
Book
 

Jay Baer

Portfolio, 2016

(8)

Incensed customers who blast you online are “haters” but you must learn to love them.
Be Your Customer’s Hero
Book

Adam Toporek

AMACOM, 2015

(8)

To deliver heroic service, make your customers your top priority.
Complaint Management Excellence
Book
 

Sarah Cook

Kogan Page, 2012

(7)

Companies should welcome complaints.
The Satisfied Customer
Book

Claes Fornell

Palgrave Macmillan, 2007

(8)

Productivity, profits and stock value share one essential ingredient: the satisfied customer.