Courier Services

UPS, FedEx and smaller services that move packages between neighborhoods and around the world compete in a booming industry. If you absolutely, positively have to read about it by morning...start here.

Big Brown
Book
 

Greg Niemann

Jossey-Bass, 2007

(8)

UPS set out to be the world's best delivery service – big ambition for a bunch of folks in dowdy outfits and brown trucks.
Driving Change
Book
 

Mike Brewster and Fred Dalzell

Hyperion, 2007

(8)

To be a world leader, some companies invent new products. Others, like UPS, reinvent themselves.
Changing How the World Does Business
Book
 

Roger Frock

Berrett-Koehler, 2006

(8)

Get the insider's story about how an exciting, forward-thinking start-up beat the odds to pioneer an entirely new industry.
FedEx Delivers
Book

Madan Birla

Wiley, 2005

(7)

If it absolutely, positively has to get there on time, work like hell to build a great system and then constantly innovate.