Managing Quality

If you want to know how to control and improve quality in your business, start here.


John G. Miller

Putnam, 2010


Can you count how many ways could your organization become outstanding? Try 47.
Developing Great Managers

Lisa Haneberg

ASTD Publications, 2008


Managers are too busy and stressed to attend long seminars. Train them in short, interactive, frequent sessions.
The Ultimate Improvement Cycle

Bob Sproull

CRC Press, 2009


Combining the best of Lean, Six Sigma and TOC is the ultimate approach to process improvement
Managing the Unexpected

Karl E. Weick and Kathleen M. Sutcliffe

Jossey-Bass, 2007


You know how to plan for success – but are you ready to respond to change or crisis?