Managing Quality

If you want to know how to control and improve quality in your business, start here.

Outstanding!
Book

John G. Miller

Putnam, 2010

(7)

Can you count how many ways could your organization become outstanding? Try 47.
Developing Great Managers
Book

Lisa Haneberg

ASTD Publications, 2008

(6)

Managers are too busy and stressed to attend long seminars. Train them in short, interactive, frequent sessions.
The Ultimate Improvement Cycle
Book

Bob Sproull

CRC Press, 2009

(7)

Combining the best of Lean, Six Sigma and TOC is the ultimate approach to process improvement
Managing the Unexpected
Book
 

Karl E. Weick and Kathleen M. Sutcliffe

Jossey-Bass, 2007

(7)

You know how to plan for success – but are you ready to respond to change or crisis?