Customer Service

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.

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Summaries

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Zeynep Ton

Amazon Publishing, 2014

(8)

4 days ago

Book
 

Mahan Khalsa and Randy Illig

Portfolio, 2008

(8)

2 weeks ago

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Jay Baer

Portfolio, 2016

(8)

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Shaun Smith and Andy Milligan

Kogan Page, 2015

(7)

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Brian Solis

Wiley, 2015

(8)

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Jon Taffer

Amazon Publishing, 2013

(8)

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Justin Roff-Marsh

Greenleaf Book Group, 2015

(8)

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Linden Brown and Christopher Brown

McGraw-Hill, 2014

(8)

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Noah Fleming

AMACOM, 2015

(8)

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Adam Toporek

AMACOM, 2015

(8)

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Chip R. Bell

Greenleaf Book Group, 2015

(7)

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David Hamme

McGraw-Hill, 2015

(7)

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Ken Blanchard et al.

McGraw-Hill, 2014

(7)

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Bill Price and David Jaffe

Jossey-Bass, 2008

(7)

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Alan Trefler

Wiley, 2014

(8)

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Graham Jones

Nicholas Brealey Publishing, 2014

(7)

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Dave Carroll

Hay House, 2012

(7)

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Larry Freed

Wiley, 2013

(7)

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Bill Thomas and Jeff Tobe

Wiley, 2012

(7)

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Stephen D. Gresham

Wiley, 2011

(7)

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Joe Calloway

Wiley, 2013

(7)

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Customer Service

It’s virtually impossible to overrate the significance of customer service. Countless businesses can point to superior customer service skills as the primary factor in their success. Though price is always a consideration, consumers value their relationships with businesses and expect to have a positive experience in purchasing goods or services. In the fierce battle for the consumer dollar, more companies are acknowledging the consequences of good customer service and tailoring their operations accordingly.

If you believe your business needs to polish up its customer service, you’ll find getAbstract extremely helpful. Our summaries break down every component of customer service and reinforce commonly held beliefs, such as the importance of building a loyal customer base. You may be able to bring customers through your doors with fancy promotions and cut-rate prices, but sustained success depends on repeat business.

Get Personal

When it comes to customer service, one recurring theme is that people long for the “good, old days” when they were greeted with a warm smile and friendly hello. With so much business transacted online now, consumers are grumbling more about the impersonal treatment they receive. Robots answer telephone calls; complaints about products and services appear to fall on deaf ears.

Our summaries tackle these issues – and a lot more. You’ll learn how to listen to your customers and train your staff members to be helpful and courteous and responsive to grievances. getAbstract will demonstrate that good customer service isn’t really complicated at all.