导读荐语
客户服务专家弥迦·所罗门表示,许多品牌未能与客户建立联系,提供平淡无奇或差强人意的客户体验。了解如何通过先于客户自己预测需求,来转变你的客户服务方法,从而让你在竞争中脱颖而出。如今,客户希望感到受到重视,并为他们的问题找到近乎即时的解决方案,而满足他们的需求,需要技能熟练、以目标为导向和拥有自主权的客户服务人员。所罗门的这本书为领导者提供了大量关于创造标志性客户体验的实用指导。
浓缩书
关于作者
弥迦·所罗门(Micah Solomon)是咨询公司Four Aces, Inc.的总裁兼首席执行官,也是一名客户服务专家,他担任顾问、作家、培训师、演讲者和内容创作者。
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