导读荐语
组织机构里的大多数常用的冲突管理方法并不见成效。要想更好地解决冲突,提升员工的士气,就得采取更为明智的解决办法。调解咨询师大卫·利德尔认为,冲突是不可避免的,而且会给全体员工带来影响,因此领导者应当拿出更为有效的解决办法。利德尔全面分析了管理机构的内部冲突问题。他主要考察了英国的公司,同时也参考了其他国家的很多情况。他还给出了25页篇幅的附录,介绍一些工具、图表、工作表、习题和一个包含在线补充材料的链接。getAbstract诚挚地把利德尔的这本佳作推荐给负责制定冲突解决办法的人力资源主管和企业高管。
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关于作者
大卫·利德尔(David Liddle)是英国调解及冲突解决咨询公司TCM集团的首席执行官。他创立了职业调解人协会和公平协作研究所。
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