导读荐语
没有标准化的流程和程序,企业的运营难以做到高效和连贯。然而,建立合适的“商业流程体系”以及整合培训资源,并教会员工如何计划、组织、执行和监督公司这一流程却绝非易事。宝拉·K·伯尔曼是六西格玛黑带,她全面并仔细地梳理了商业流程和程序,并辅之以有益的详细指导。这本书观点权威并且信息丰富。尽管宝拉认为在编制商业流程方面的文件时,不要让读者需要前后翻看才能理解材料的意思,但这本书却多多少少存在这个问题。不过,本书的优点在于附录给出了一个非常有用的商业程序模板。getAbstract向企业管理人员推荐伯尔曼的这本书,从而帮助他们创造、计划、管理、推行、实施、监督并修改企业的程序、流程和体系。
浓缩书
关于作者
宝拉·K·伯尔曼(Paula K· Berman)是六西格玛黑带,曾研究过多个行业各种规模的公司的质量体系。
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