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沟通的艺术
书籍

沟通的艺术

如何克服差异,建立融洽、有效的沟通

AMACOM, 2006 more...

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  • 实用性

导读荐语

在研究了具有良好人际沟通能力的人之后,作者克莱尔·雷恩斯和莱拉·尤文分析了如何成为“受欢迎的人”。他们提出了一套易于掌握的指南,其中最重要的建议是,如果你相信可以建立关系,那么无论对方与你看起来有多不同,你都可以找到彼此的相似点。首先,要学会认真听讲,然后,一旦发现相似之处,便可以在此基础上进行交流。雷恩斯和尤文把她们经历过的趣事放到了书里,并提出了许多促进交流和克服差异的想法。

浓缩书

三位典范沟通者

在个人之间建立关系对于顺利开展业务至关重要。一些领导者一生都在磨练与他人进行良好沟通的能力。通常,他们是真正地对其他人感兴趣,并相信他们可以通过最小化差异并专注于相似点而学到很多东西。聆听至关重要。当你认真倾听某人,你也会得到对方的全部关注。以下四位都是在各自领域的沟通典范:

特瑞·格罗斯(Terry Gross

格罗斯主持一档名为“新鲜空气”的国家公共广播节目。她在节目中采访来自各行各业的不同人士,包括宗教领袖、政客、名人和专家等。她对别人的发言所表现出的真诚兴趣使她成为一名出色的采访者。在每一次采访中,她都充满好奇心并积极地期望能从受访者那里学到新的东西。为了做好采访,格罗斯会在尊重受访者的基础之上设计一系列问题,从他们的角度去看待生活。但是,她从来没有把问题过于细节化,而是希望从一个大概的方向开始展开谈话。她的秘诀是她出色的聆听技巧,节目播出30年来,她一直在磨练这项技能。有时,她必须在几英里外的录音室通过电话与嘉宾交谈。没有画面,她必须完全依靠声音提示。她专注于客人语音和说话方式的变化,并根据听到的声音调整策略。在谈话进入下一个阶段之前,她允许嘉宾花时间考虑并解释他们的回答。她把舞台中心留给了嘉宾,自己则成了配角。

关于作者

克莱尔·雷恩斯(Claire Raines)写了五本关于弥合工作场所中人际代沟的书,如《工作中的代际关系》(Generations at Work)。莱拉·尤文(Lara Ewing)写了一本名为《商业中的NLP应用》(NLP Applications in Business)的书。两位作者都是顾问、研讨会的领导者。


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