导读荐语
在研究了具有良好人际沟通能力的人之后,作者克莱尔·雷恩斯和莱拉·尤文分析了如何成为“受欢迎的人”。他们提出了一套易于掌握的指南,其中最重要的建议是,如果你相信可以建立关系,那么无论对方与你看起来有多不同,你都可以找到彼此的相似点。首先,要学会认真听讲,然后,一旦发现相似之处,便可以在此基础上进行交流。雷恩斯和尤文把她们经历过的趣事放到了书里,并提出了许多促进交流和克服差异的想法。
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关于作者
克莱尔·雷恩斯(Claire Raines)写了五本关于弥合工作场所中人际代沟的书,如《工作中的代际关系》(Generations at Work)。莱拉·尤文(Lara Ewing)写了一本名为《商业中的NLP应用》(NLP Applications in Business)的书。两位作者都是顾问、研讨会的领导者。
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