导读荐语
玛琳·奇兹姆(Marlene Chism)混迹工厂数十年,近几年又转行担任企业文化顾问,这些经验赋予她独特而宝贵的视角,对于化解矛盾,应对困难的谈话,她自有一套办法。与前人一样,她也建议领导者要直面矛盾,不要刻意回避,但她还进一步提出具体的措施,教你如何做好心理准备,从容面对困难的谈话,这样你就不会感情用事,即使与人意见不同,也能做到专心倾听。这本指南将教会领导者如何自我调节、自我引导、控制情绪,轻松应对困难的谈话。
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关于作者
玛琳·奇兹姆(Marlene Chism)是一名企业顾问,也是一名演讲者,她精于解决职场闹剧,著有《不作不闹好领导》(No-Drama Leadership)和《停止职场闹剧》(Stop Workplace Drama)。
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相关技能
Build and Maintain Well-Being
Communicate Effectively
Human Resources
Manage Change
Manage Employee Relations
Management
Master Collaboration
Personal Growth
Promote Diversity, Equity, and Inclusion
Workplace Skills
Show Empathy and Compassion
Lead through Change
Manage People and Talent
Build Your Resilience
Develop Self-Awareness
Deal with Difficult People
Be Emotionally Intelligent
Navigate Difficult Conversations
Navigate Office Politics
Master Interpersonal Skills
Lead Yourself
Soft Skills
Manage Your Emotions
Resolve Conflicts
Leadership
Navigate Leadership Challenges
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