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导读荐语
玛琳·奇兹姆（Marlene Chism）混迹工厂数十年，近几年又转行担任企业文化顾问，这些经验赋予她独特而宝贵的视角，对于化解矛盾，应对困难的谈话，她自有一套办法。与前人一样，她也建议领导者要直面矛盾，不要刻意回避，但她还进一步提出具体的措施，教你如何做好心理准备，从容面对困难的谈话，这样你就不会感情用事，即使与人意见不同，也能做到专心倾听。这本指南将教会领导者如何自我调节、自我引导、控制情绪，轻松应对困难的谈话。
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关于作者
玛琳·奇兹姆（Marlene Chism）是一名企业顾问，也是一名演讲者，她精于解决职场闹剧，著有《不作不闹好领导》（No-Drama Leadership）和《停止职场闹剧》（Stop Workplace Drama）。
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