导读荐语
在这本综合手册中,研究精益理念多年的专家德鲁·洛克(Drew Locher)为行政管理行业解读了精益理念。他详细介绍了公司如何通过“价值流程”将工作标准化,建立“连续生产线”,并利用“目视管理”来操控“拉动式生产”。他利用实际场景一步一步进行指导,传授领导力的小窍门。相信在办公以及服务环境中工作的员工将受益匪浅。作者强调,精益是一个以“完美为目标”的过程,当整个公司上下都完全认可精益这一理念时,它才能发挥自己的最大作用。
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关于作者
德鲁·劳克尔(Drew Locher)是变革管理伙伴咨询公司(Change Management Associates)的总裁,他帮助企业贯彻落实精益理念。他还与他人合著了《完整的精益企业:面向办公和商务流程的价值流图析方法》(The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes)。
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