行政助理手册
书籍

行政助理手册

给公关、高级秘书、办公室经理以及执行助理的领导力指南

苏·弗朗斯
Kogan Page, 2012
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导读荐语

不管你如何称呼那些负责行政支持的人员——“私人助理、秘书、执行助理、管理助理、业务经理”或者“办公室主任”——有一点是共通的：这些人负责企业CEO或者其他高管的日常行政事务，在企业的运行过程中扮演着不可或缺的角色。苏·弗朗斯在本书中探索了助理们应该具备的专业素质和技巧。getAbstract认为本书对于私人助理或者其他业务管理人员而言是一本非常实用的学习和参考手册。

浓缩书

私人助理也是某种程度上的领导者

在企业裁员之际，行政人员对于企业越来越重要，他们中的很多人都要担任领导者的角色，包括为他们的老板指明正确的方向。所以，行政人员必须要深入了解领导力，知道领导力的作用以及如何领导他人。

哈佛大学的约翰·科特教授认为，领导者们通过提出愿景、确立使命和制定计划来为公司指明前进方向。他们将团队凝聚起来，使得团队成员为同一目标而努力。他们还要“激励和鼓舞团队成员”，让员工对工作充满热情，为企业的目标不懈奋斗。强有力的领导者能够带领团队成员，制定出好的决策，能够抓住重点，并且要把合适的任务分配给合适的人。

激励

私人助理必须要激励团队，饱含热情，还要为老板充电。那么该如何激励团队呢？首先，确保全体团队成员能够及时得到所需的资源；其次，明确每个人的角色、责任和目标；最后，让员工拥有对工作的自主控制权，不要进行微观层面的管理。只要合乎情理，不要吝啬于表扬员工。

行政助理有时候还需要激励自己的老板，跟所有人一样，老板们也需要鼓励和表扬。你的助理工作做得越好，你的老板就会越愉快，士气也会越高。要确保跟老板有预约的人能够准时出现，如果有人只打算和你的老板闲聊或者预约一些毫无意义的会议，那么你就应该毫不犹豫地拒绝掉。对老板要恭敬，按照老板的指示做事，谨言慎行。

关于作者

苏·弗朗斯（Sue France）：欧洲经理协会的英国主席，专业管理者、培训师和教练。

恭喜你又学完了一篇干货！复述、评论及做笔记是对知识最大的致敬↓

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