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导读荐语
盖洛普咨询公司（Gallup）对员工及其管理问题的研究已有几十年的历史。作者罗德·瓦格纳和詹姆斯·哈特把该公司的研究成果浓缩成了12大关键要素，供管理者用来培养和挽留出类拔萃的员工。这些要素涵盖了包括如何创建优秀团队、如何管理引导团队以支持企业实现目标等主题。getAbstract赞赏两位作者运用真实案例阐述论点的方式。他们展示了管理者如何贯彻12大要素及其缘由，而这一展示则是通过不同的商业案例分别来实现的。12大要素的原则彼此契合，每个原则都阐释了一种为员工提供直接管理支持的方式。这意味着，想要保证员工对企业的忠诚度，可以通过为员工完成职责任务提供氛围、培养支持员工相互之间建立友谊的企业文化、为员工铺就清晰的职业发展道路以及为员工创造个人成长和职业发展机会等方式来实现。两位作者阐述了为什么工资如此重要，但又不是员工管理最重要因素。他们指出最糟糕的管理者只会运用财务杠杆来衡量一切，相比之下，最优秀的管理者则会竭尽所能为员工的发展提供支持。
浓缩书
关于作者
罗德·瓦格纳（Rodd Wagner）是盖洛普咨询公司（Gallup）的一名董事，是有关高绩效管理及员工忠诚度，与企业绩效相互作用方面的管理专家。詹姆斯·哈特博士（James K. Harter）是盖洛普首席调研员，专门负责国际工作职位管理项目，曾编写或参与编写上千份研究调查报告。
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