The traditional performance review has few remaining adherents. According to longtime chief human resources officer Christopher D. Lee, organizations should replace such reviews with regular, one-to-one feedback sessions between frontline managers and their reports. Lee explains why these conversations are critical to employee engagement, retention and company performance. Moreover, he writes, managers must learn to act as coaches rather than bosses, which means asking the right questions to learn what’s working, what’s not and how to help employees grow.
About the Author
William & Mary University’s chief human resources officer Dr. Christopher D. Lee has spent the better part of the past three decades as a Chief Human Resources Officer. He also teaches HR at the University of Richmond.
Comment on this summary
1 month agoI love the simplicity of the questions that then lead to great conversation
10 months agoIt's very useful for all managers.
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