Join getAbstract to access the summary!

Retiring the Generation Gap

Join getAbstract to access the summary!

Retiring the Generation Gap

How Employees Young & Old Can Find Common Ground


15 min read
10 take-aways
Audio & text

What's inside?

Face it: a generation gap exists, but it can be bridged if you know the rules.

Editorial Rating



  • Innovative
  • Applicable


This ambitious book, based on a seven-year survey of more than 3,200 employees, examines how different generations view the workplace. Author Jennifer Deal handles the difficult task of presenting, distilling and interpreting the data according to age group and worker status. Her use of applicable real-life scenarios is effective in helping managers implement these findings, but the presentation of research data makes for weighty reading. getAbstract recommends this book to managers who have problems with intergenerational tensions at work, though Deal concludes that the generation gap is overrated and employees of all ages desire many of the same things.


The Issue of Clout

The generational problem between older and younger workers is not about bad behavior, interpersonal conflicts or the use of technology. It's about the respective roles of knowledge, job security and power – who has it and who wants it. Generally, older people believe their experience entitles them to make the rules at work.

In an attempt to sort out the issues behind the generation gap, the Center for Creative Leadership (CCL) in San Diego, California, surveyed 3,200 participants born between 1925 and 1986. The survey began in 2000; no one was added to the database after 2005. The survey of individuals from ages 19 through 80 encompassed these generational groups:

  • The Silent Generation – Born between 1925 and 1945.
  • The Early Boomers – Born between 1946 and 1954.
  • The Late Boomers – Born between 1955 and 1963.
  • The Early Xers – Born between 1964 and 1976.
  • The Late Xers – Born between 1977 and 1986. This often-overlooked age group includes many people in senior management.

The respondents were 41% male and 59% female. Women predominated because of a high response rate from nonprofits, which employ...

About the Author

Jennifer J. Deal is a research scientist at the Center for Creative Leadership (CCL) in San Diego, California, where she manages the World Leadership Survey and the Emerging Leaders research project.

Comment on this summary

  • Avatar
  • Avatar
    E. Z. 6 years ago
    This book looks very interesting and is very applicable in my job, where we have people with different ages, and we need to detect common fields in order to focuse and priorice the efforts and budgets to get more benefits and happiness from people.
  • Avatar
    W. G. 9 years ago
    Great information in this book. The ten principles were very helpful.
  • Avatar
    A. 1 decade ago
    Deal puts her focus on the similarities rather than on the differences between generations. Everybody wants respect and trusted relationships with co-workers and management. Learning opportunities, coaching and direct feedback are also appreciated throughout all generations. In the end, loyalty depends on context (team environment, incentives, opportunities) and not on the generation. Interesting perspective!