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A Digital Future
Report

A Digital Future

Financial Services and the Generation Game

The Economist Intelligence Unit
EIU, 2018
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Editorial Rating

7

Qualities

  • Analytical
  • Overview
  • Concrete Examples

Recommendation

Fintech is dramatically changing the expectations people have about handling their money, and those expectations differ among generations and regions, according to this accessible research report from the Economist Intelligence Unit. However, everyone wants to place the same level of confidence in digital transactions as in traditional banking services. getAbstract recommends this helpful introduction to the fast-paced fintech revolution to financial services professionals and users. 

Take-Aways

  • People across the generations are taking to fintech innovations in banking and payment transactions.
  • But all customers expect “trust, transparency and time” from their financial services providers.
  • Millennials (those born from 1977 through 1995) prefer doing their basic banking in branches instead of through digital-only options. Centennials (those born from 1996 onward) want low costs and immediate access to all services, anytime, anywhere. 

About the Author

The Economist Intelligence Unit is an independent research and analysis organization.

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