Summary of A New LGBTQ Workforce Has Arrived – Inclusive Cultures Must Follow

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Do you want to improve the employee experience of your LGBTQ workforce? An extensive BCG survey reveals that although companies have made significant strides to integrate LGBTQ staff in the past 20 years, a great deal of work remains to be done. The survey identifies five actions your organization can take to harness the diversity of the modern LGBTQ workforce to your advantage – improving retention and your bottom line.

About the Authors

Boston Consulting Group managing directors Pierre Dupreelle and Gabrielle Novacek, project leaders Jeff Lindquist and Nathan Micon and consultant Simon Pellas wrote the article along with Glennda Testone, executive director of New York City’s Lesbian, Gay, Bisexual & Transgender Community Center.


The LGBTQ workforce is less white and male than it used to be, which requires a new generation of diversity efforts from employers.

In the last two decades, employers have made strides to improve LGBTQ rights, but companies need to do more. Today’s LGBTQ community is more diverse than ever, extending beyond the monolith of predominantly “gay, white men” that dominated its ranks 20 years ago.

Today’s millennial and generation Z employees – regardless of their sexual identity – demand greater inclusivity at work and acceptance of their individual identities. To create a welcoming culture, companies need to approach their staff’s unique attributes through the lens of each individual employee’s self-identification. 

When an organization is inclusive, accepting and supportive, it benefits the company’s ...

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