Business leaders appreciate the importance of employee engagement, but many misunderstand what truly drives it – and most neglect its fundamental enabler. In an interesting white paper for MIT Sloan Management Review, Rob Cross, a professor of global leadership at Babson College; Amy Edmondson, professor of leadership and management at Harvard Business School; and Wendy Murphy, associate dean and professor of management at Babson College, report on research based on organizational network analysis and interviews with 200 business leaders that reveal the central role of interpersonal collaboration in employee engagement. The authors offer a three-step process for generating positive collaboration and specific leadership behaviors to support each step.
About the Authors
Rob Cross is a professor of global leadership at Babson College and founder of Connected Commons, a research consortium of 80 leading global firms. Amy Edmondson teaches leadership and management at Harvard Business School. Wendy Murphy is associate dean and professor of management at Babson College.