Retail banks have reason for optimism: Their growth rates are now on a par with those before the 2008 crisis. But future profits will hinge on banks’ ability to leverage new technology and maximize trusted customer relationships. In this carefully distilled market analysis, Boston Consulting Group professionals expound on “bionic transformation,” a process that involves integrating human and digital elements to enhance service, personalize value and increase customer fulfillment. getAbstract recommends this perceptive report to financial services executives.
In this summary, you will learn
- What growth retail banks can expect in the emerging and developed markets,
- What “bionic transformation” entails, and
- How banks can achieve these changes.
About the Authors
Muriel Dupas et al. are professionals with the Boston Consulting Group.