Summary of An Accessible Process for Inclusive Design

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An Accessible Process for Inclusive Design summary
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  • Applicable
  • Well Structured
  • Concrete Examples


Digital designers routinely ask for user feedback to improve their products, but they often overlook users with disabilities. Yet garnering disabled users’ challenges and insights can improve usability for everyone. Members of the Google Accessibility team explain how to design inclusive digital products. Their polished presentation, though technical on details, offers a useful step-by-step guide for programers who want to bake inclusivity into their apps.

About the Speakers

Jen Devins, Andrea Wong, Catherine Idylle and Bethany Fong work on Google Accessibility’s UX design team.



Inclusive design isn’t only the right thing to do; it also makes good business sense. In the United States, working-age people with disabilities make up the third-largest market demographic, with $21 billion in discretionary income. A disability can be “permanent, temporary” or “situational.” For example, a person with Lou Gehrig’s disease, someone with a broken arm and a shopper with an armful of groceries all experience limited mobility, and all stand to benefit if you take motor impairment into consideration when designing your app. Use this four-step process to build inclusivity into your app:

  1. “Defining the product vision

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