Rating

8

Qualities

  • Applicable
  • Well Structured
  • Engaging

Recommendation

For this “brief master class in asking better questions,” Harvard Business Review editor Sarah Green Carmichael gathers a panel of innovation and leadership experts. Hal Gregersen, Thomas Wedell-Wedelsborg and Roger L. Martin each add a guiding principle to the theme. getAbstract recommends this lucid discussion as a business library staple.

Summary

Management theorist Peter Drucker once said, “The most serious mistakes are not being made as a result of wrong answers. The truly dangerous thing is asking the wrong questions.” How can you learn to ask the right questions? Heed three principles:

  1. “Reframe the problem” – Correct diagnosis is vital to problem solving. Consider the “slow elevator problem”: A building’s tenants threaten to vacate, blaming a sluggish lift. The building manager could make costly upgrades but instead reframes the issue, realizing that the idle wait is a better problem to solve. The manager hangs...

About the Speakers

The Innovator’s DNA author Hal Gregersen directs the MIT Leadership Center. Thomas Wedell-Wedelsborg co-wrote Innovation as Usual. Roger L. Martin wrote Playing to Win and other business books.


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