• Applicable
  • Well Structured
  • Engaging


For this “brief master class in asking better questions,” Harvard Business Review editor Sarah Green Carmichael gathers a panel of innovation and leadership experts. Hal Gregersen, Thomas Wedell-Wedelsborg and Roger L. Martin each add a guiding principle to the theme. getAbstract recommends this lucid discussion as a business library staple.


Management theorist Peter Drucker once said, “The most serious mistakes are not being made as a result of wrong answers. The truly dangerous thing is asking the wrong questions.” How can you learn to ask the right questions? Heed three principles:

  1. “Reframe the problem” – Correct diagnosis is vital to problem solving. Consider the “slow elevator problem”: A building’s tenants threaten to vacate, blaming a sluggish lift. The building manager could make costly upgrades but instead reframes the issue, realizing that the idle wait is a better problem to solve. The manager hangs...

About the Speakers

The Innovator’s DNA author Hal Gregersen directs the MIT Leadership Center. Thomas Wedell-Wedelsborg co-wrote Innovation as Usual. Roger L. Martin wrote Playing to Win and other business books.

More on this topic

Customers who read this summary also read

Think Like a Rocket Scientist
Wanted: Rebel Talent
Understanding Identity, Power, & Equity in Design Leadership
Productive Failure
Everything You Need to Know about the Future of Work

Related Channels

Comment on this summary