Government and nonprofit agencies are not always familiar with common business management tools. For such organizations, Paul R. Niven defines the Balanced Scorecard and provides a guide on how to adapt and implement it, demonstrating how agency managers can identify and set up the measurements they need. His language is clear and instructive, and he includes illustrations and a summary at the end of each chapter. Nothing in this book is earth-shattering, but it is a solid, useful guide. getAbstract recommends it to public-sector managers who want to professionalize their operations.
About the Author
Paul R. Niven is a writer, consultant and speaker on the subject of the Balanced Scorecard. He has created many Balanced Scorecard systems for large and small, public and private organizations. He is the author of Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results.