Business consultant Scott G. Halford helps employees boost their emotional intelligence (EI), the capacity to assess and influence the emotions of other people. He coined the term “Shortcuts” to describe emotionally intelligent people – and companies – who make life better for their customers and cohorts. Companies prize employees with strong EI skills because consumers would rather deal with people who treat them well and make them feel good. Halford explains how you and your company can become shortcuts. Much of his information is old-fashioned common sense: Make yourself indispensable, maintain a positive attitude, and treat everyone around you with solicitude and respect. However, Halford blends these venerable verities with timely, in-the-know tips on how individuals and firms can pull onto the shortcut superhighway. He believes that anyone who doesn’t become a shortcut is shortchanging his or her career, and he tells you why. getAbstract finds that his book can help you and your business make short work of your transformation to shortcut status in the shortest possible time.
In this summary, you will learn
- What kind of person is a “Shortcut”;
- Why people love those who are shortcuts;
- How you can become one – if you are likeable; and
- How companies can be shortcuts, too.
About the Author
Scott G. Halford is a business consultant, speaker and author who specializes in the field of emotional intelligence.