Overloading your knowledge workers isn’t the path to organizational success, say the authors of this MIT Sloan Management Review article. Prevent the inefficiencies and chaos of chronically piled-up work and strained staffers by embracing “pull thinking,” a production model adopted from manufacturing.
In this summary, you will learn
- What valuable lessons today’s managers of knowledge workers can learn from US manufacturing, and
- How to prevent or ease organizational “logjams” that block productivity and engagement.
About the Authors
Sheila Dodge manages Broad Genomics and is a Broad Institute scientist. Don Kieffer lectures at the MIT Sloan School of Management, where Nelson P. Repenning is a professor.