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Can Your Customer Service Do This?
Book

Can Your Customer Service Do This?

Create an Anticipatory Customer Experience that Builds Loyalty Forever

McGraw-Hill, 2023 more...


Editorial Rating

7

Qualities

  • Well Structured
  • Background
  • For Beginners

Recommendation

Many brands are failing to connect with customers, providing mediocre or unsatisfactory customer experiences, says customer service expert Micah Solomon. Learn how transforming your approach to customer service, by anticipating customers’ needs before they themselves do, can differentiate you from the competition. Today’s customers want to feel valued and find near instant solutions to their problems, and serving their needs requires the work of skilled, purpose-driven and empowered customer service agents. Solomon’s playbook offers leaders a wealth of practical guidance on creating iconic customer experiences.

Take-Aways

  • Stand apart from the competition by providing iconic customer service experiences.
  • Purpose-driven team members find innovative solutions to customer issues, without needing oversight.
  • Turn customers into loyal fans by treating them like individuals and correcting mistakes with integrity.

About the Author

Micah Solomon is president and CEO of the consulting firm Four Aces, Inc., as well as a customer service expert, working as a consultant, author, trainer, speaker and content creator.


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