Summary of Bridging the Soft Skills Gap

How to Teach the Missing Basics to Today's Young Talent

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Bridging the Soft Skills Gap book summary
If your gen Z workers are getting a rep for unprofessional social behavior, help them shape up.


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8 Innovation

9 Style


Many managers complain that generation Z employees (born between 1990–1999) “arrive late, leave early, dress inappropriately and spend too much time on social media.” While acknowledging that it never serves to paint an entire generation with too broad a brush, Bruce Tulgan reports that supervisors often find younger staff members lacking in “workplace citizenship.” He provides easy-to-follow, short but detailed lesson plans to help managers train gen Zers in soft skills, like collegiality, “professionalism, critical thinking and followership,” If you want your 20-something staffers to get along with people, develop self-awareness and focus on others, you may need to teach them how. getAbstract recommends Tulgan’s pragmatic counsel to managers who supervise gen Z employees and to young employees and job applicants, as well.

In this summary, you will learn

  • Why generation Z workers may tend to have poor “soft skills” even though they have excellent “hard” or “technical skills”; and
  • How their managers can help them improve their “professionalism, critical thinking and followership.”


“What’s Your Story?”
Consider a scene from a typical company featuring typical generation Z employees. As part of a “weekly lunch with the CEO” program, a Silicon Valley CEO spoke to a 22-year-old employee sitting next to him. “Did you just graduate this past May, or were you working somewhere...
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About the Author

Bruce Tulgan is the founder and CEO of RainmakerThinking, a management research and training firm. He holds a fifth-degree black belt in classical Okinawan Uechi Ryū karate.

Comment on this summary

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    Wim Annerel 1 year ago
    MBTI and enneagram are not evidence-based
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    Frances Davis 1 year ago
    ...there are also a few positives about being generation Z!

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