Summary of Bridging the Soft Skills Gap

Looking for the book?
We have the summary! Get the key insights in just 10 minutes.

Bridging the Soft Skills Gap book summary
Start getting smarter:
or see our plans

Rating

8 Overall

8 Applicability

8 Innovation

9 Style


Recommendation

Many managers complain that generation Z employees (born between 1990–1999) “arrive late, leave early, dress inappropriately and spend too much time on social media.” While acknowledging that it never serves to paint an entire generation with too broad a brush, Bruce Tulgan reports that supervisors often find younger staff members lacking in “workplace citizenship.” He provides easy-to-follow, short but detailed lesson plans to help managers train gen Zers in soft skills, like collegiality, “professionalism, critical thinking and followership,” If you want your 20-something staffers to get along with people, develop self-awareness and focus on others, you may need to teach them how. getAbstract recommends Tulgan’s pragmatic counsel to managers who supervise gen Z employees and to young employees and job applicants, as well.

In this summary, you will learn

  • Why generation Z workers may tend to have poor “soft skills” even though they have excellent “hard” or “technical skills”; and
  • How their managers can help them improve their “professionalism, critical thinking and followership.”
 

About the Author

Bruce Tulgan is the founder and CEO of RainmakerThinking, a management research and training firm. He holds a fifth-degree black belt in classical Okinawan Uechi Ryū karate.

 

Summary

“What’s Your Story?”
Consider a scene from a typical company featuring typical generation Z employees. As part of a “weekly lunch with the CEO” program, a Silicon Valley CEO spoke to a 22-year-old employee sitting next to him. “Did you just graduate this past May, or were you working somewhere...

More on this topic

By the same author

The 27 Challenges Managers Face
The 27 Challenges Managers Face
8

Customers who read this summary also read

Gen Z @ Work
Gen Z @ Work
7
How Cool Brands Stay Hot
How Cool Brands Stay Hot
8
The Millennial Myth
The Millennial Myth
7
Upside
Upside
8
Clash of the Generations
Clash of the Generations
7
The Next America
The Next America
9

Related Channels

Comment on this summary

  • Avatar
  • Avatar
    Wim Annerel 2 years ago
    MBTI and enneagram are not evidence-based
  • Avatar
    Frances Davis 3 years ago
    ...there are also a few positives about being generation Z!