Summary of Conversation Transformation

Recognize and Overcome the 6 Most Destructive Communication Patterns

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Conversation Transformation book summary
Often, it’s not what you say but how you say it that makes all the difference.


7 Overall

9 Applicability

6 Innovation

7 Style


Breakdowns in communication affect your personal and professional lives. Communication professionals Ben E. Benjamin, Amy Yeager and Anita Simon identify six major behavioral patterns that undermine constructive conversations: “yes-buts, mind-reads, negative predictions, leading questions, complaints and attacks.” Each chapter of their insightful manual contains valuable advice, as well as exercises to help you avoid falling into these patterns. getAbstract recommends the authors’ methods to anyone seeking better communication skills in any setting and in any field, and to everyone in business – from the receptionist to the CEO.

In this summary, you will learn

  • How to identify the six most common challenges to effective communication
  • How to break those bad habits


Communication Breakdowns
Failure to communicate leads to conflict and damaged relationships. Often, people blame each other or the subject under discussion for such communication breakdowns. But no matter with whom you’re trying to speak or what you’re trying to discuss, behavior is the...
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About the Authors

Anita Simon co-developed the System for Analyzing Verbal Interaction, called SAVI. Ben E. Benjamin and Amy Yeager are certified senior SAVI trainers.

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    Gerardo Andrade 4 months ago
    Provides the basis on how to communicate effectively. Good summary. It would be great to include in the summary the SAVY framework or model for good and bad practices.
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    Kathleen Holiday 3 years ago
    I think this is a good summary and one that will interest anyone wanting a reminder about communicating effectively.

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