You know these people from the office: the dominating Tank, the undermining Sniper, the explosive Grenade and the smarmy Know-It-All. For your sake, here’s hoping you only have one or two of them running around your cubicle farm. Unfortunately, the work world is fraught with complainers, cheats, toadies and downers. To avoid becoming a downer yourself, you need coping strategies. Authors Dr. Rick Brinkman and Dr. Rick Kirschner describe 10 difficult, if slightly contrived, personalities and provide communications techniques for dealing with them. This is not a textbook, being slim on attributions and facts. It is, rather, a feel-good handbook of simple suggestions for using tactics and popular psychology to deal with someone you’d actually rather strangle. Given that choice, conversation is a better strategy. getAbstract hopes it works for you, and suggests this light but well-intentioned book to human resources professionals, managers with problem employees and you, if you’re feeling particularly homicidal about that knuckle-cracking, gum-popping slacker in the next cubby.
In this summary, you will learn
- How to use communications techniques that enable you to work with difficult personalities;
- How to use specific tactics to counteract negative behavior; and
- How to use the telephone to build relationships.
About the Authors
Dr. Rick Brinkman and Dr. Rick Kirschner began their careers as holistic physicians who addressed the emotional and mental aspects of wellness and healing. They co-authored Life by Design, Making Wise Choices in a Mixed Up World, as well as video and audiotapes. Their clients include AT&T, Hewlett-Packard, Texaco, the U.S. Army and the Young Presidents Organization.
Get the key points from this book in 10 minutes.
For your company
We help you build a culture of continuous learning.
Comment on this summary
5 years agoI would hope the full book has more specific tactics for dealing with each of the types mentioned. The sound bite nature of the abstract is not so helpful on this topic and if this is a genuine request for help this will not really help more than helping to classify what kind of problem person you are facing
Customers who read this summary also read
University of Toronto Press, 2017
Sukhinder Singh Cassidy et al.