Summary of Message Not Received

Why Business Communication Is Broken and How to Fix It

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Message Not Received book summary
Poor communication costs businesses time and money.

Rating

7 Overall

7 Applicability

7 Innovation

6 Style

Recommendation

Author and speaker Phil Simon shows busy professionals how to become better communicators. Simon begins with examples of poorly worded press releases filled with technobabble and buzzwords, a common malady afflicting companies today. He examines the convergence of technology and communication, and discusses stress in the workplace, corporate jargon and buzzwords, turning nouns into verbs and other linguistic gaffes. Using informative case studies, he covers almost any communication problem you can imagine. Ironically, the author can be long-winded and sometimes relies on stilted language and trite expressions, such as “the Orwellian abolishment of buzzwords” or “the tsunami of technology permeating our lives.” Nonetheless, getAbstract recommends his good advice to leaders, managers, employees, students and anyone seeking to communicate more effectively.

In this summary, you will learn

  • How poor communication negatively affects companies
  • Why you should make your language clear and concise
  • How to communicate complex topics in simple ways
 

Summary

Whither Good Communication Skills?
Many businesspeople lose profitable opportunities due to their poor communications skills. Some leaders love to sling acronyms, jargon and buzzwords such as “paradigm shift, synergy, net-net, low-hanging fruit and optics,” which are far less effective...
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About the Author

Frequent keynote speaker Phil Simon has written six books, including The Age of the Platform. His work has appeared in the Harvard Business Review, Wired and The New York Times.


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