Summary of The 10 Laws of Trust

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Recommendation

In an interdependent world, progress requires trust. If you can’t trust others, you cannot work toward shared goals. This is true for families, couples, team members and the nations of the world. JetBlue chairman Joel Peterson, writing with David A. Kaplan, details “10 laws of trust.” He explains what trust means, how to promote it inside organizations and how to restore trust when it’s damaged. Peterson addresses the “Valentine’s Day Massacre” of interrupted service that JetBlue suffered in 2007 – and how the company healed the resulting breach of trust with its customers – but he doesn’t explore any more recent difficulties that the airline has experienced. Nonetheless, getAbstract recommends his concise, readable, ethical guide to all who must trust others or earn trust. And that’s everybody.

In this summary, you will learn

  • What trust is,
  • Why trust matters and
  • What the “10 laws of trust” mandate.
 

About the Author

Joel Peterson, chairman of JetBlue, is a consulting professor at the Stanford Graduate School of Business. New York Times best-selling author David A. Kaplan teaches journalism and law at New York University.

 

Summary

Trust Equals Faith
Trust is a basic requirement for all human activity. Trust connotes optimism. To demonstrate trust, you must show faith in someone or something else. That requires ceding control of an aspect of your life to another person, institution or organization. Trust implies ...

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    Scott Schoenick 1 year ago
    In dealing with customers, I've learned that "trust," or the lack thereof, is the principle defining characteristic that will tell you where the relationship is headed long term. This is a solid effort toward defining what's important if you're to develop and maintain a productive business relationship.

More on this topic

Contained in Knowledge Pack:

  • Knowledge Pack
    Empowerment
    Muster your power and empower your people.
  • Knowledge Pack
    Trust
    You can’t measure it, but you must have it. You can’t see it, but you can see its absence: trust in the workplace. How to get it, and keep it.

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