Summary of The 21st Century Supervisor

Nine Essential Skills for Developing Frontline Leaders

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The 21st Century Supervisor book summary
The 21st century supervisor: an administrative whiz, a personnel expert, a technological genius, an ace communicator and a fulcrum for change, pressure and — is it worth it? — success.


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Definitely designed more like a textbook than a manifesto, this volume bills itself as the only supervisory training book you’ll ever need to deal with today’s issues and skills. Consultants Brad Humphrey and Jeff Stokes’ punctuate their book with illustrative graphs, chapter wrap-up questions and lots of notes in highlighted bold type. Their tone of voice would fit well into many classrooms as well as corporate offices. This wide-ranging book covers the basics and offers very complicated productivity analysis, worker evaluation protocols and even an initial primer on how computer applications can help your productivity. For the manager or supervisor who’s just testing the deep waters of management theory, getabstract recommends this fairly easy first step into the deep end. The authors suggest that an organization’s supervisors should all read a chapter and then deal with the questions and exercises in a discussion group. That’s the supervisory skill equivalent of "Okay, everybody in the pool!"

In this summary, you will learn

  • What makes a sterling supervisor
  • Which nine skills you can hone to become one
  • Why supervisors should increase their computer knowledge


Essential Skills for Frontline Leaders
Organizations can transform their supervisors into professional leaders and realize greater long-term results if they encourage supervisors to develop nine core skills. According to surveys and field experience, these are the skills that organizations...
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About the Authors

Brad Humphrey and Jeff Stokes are cofounders of the Pinnacle Performance Group, a training and consulting firm specializing in team development, leadership and management skills, and supervisory training. Their Web site is

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