Summary of The Definitive Personal Assistant & Secretarial Handbook

A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

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The Definitive Personal Assistant & Secretarial Handbook book summary
All assistants and secretaries can become valuable, confident, calm and compassionate professionals.


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Personal assistant expert Sue France teaches you how to resolve many challenging office situations with a filing cabinet full of frameworks, tools and tips to help you become the office professional you want to be: valuable, confident and calm. While “telephone etiquette” and “tone of voice” are part of your success, France focuses on bigger picture topics and explains how your brain functions. She provides ways to cope with office politics, deal with various issues and master social media. getAbstract recommends her essential text to office professionals and neuroscience enthusiasts who want to excel.

In this summary, you will learn

  • How to excel as a personal assistant
  • Why being compassionate when you communicate is important
  • How neuroscience can help you manage difficult situations


Maximize Your Brain
Office professionals work with many different people, each of whom have their preferred way of doing things. To understand them – and yourself – it’s useful to learn more about how the brain functions. Neuroscience can help you comprehend and handle challenging situations...
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About the Author

Sue France is an executive personal assistant and trainer.

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