Summary of The Essential Guide to Workplace Mediation & Conflict Resolution

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The Essential Guide to Workplace Mediation & Conflict Resolution book summary


7 Overall

9 Applicability

6 Innovation

7 Style


When a dispute disrupts the workplace, managers need to act fast before performance declines, morale wanes and everyone in the company suffers. Mediation consultant Nora Doherty and business trainer Marcelas Guyler have written a helpful textbook on various ways to resolve workplace conflicts. Using several academic studies and practical examples, the authors present a range of mediation models and tactics for effective dispute resolution. They cite numerous disagreements involving people in a plethora of different cultures and jobs, from the assembly line to the boardroom. This is a dense, detailed book, so getAbstract recommends it to serious students of mediation and to human resources professionals who require in-depth solutions.

In this summary, you will learn

  • What role mediation plays in workplace conflict resolution,
  • What the six stages of workplace mediation are and
  • How you can apply some effective mediation models to your conflict-resolution process.

About the Authors

Nora Doherty is founder and director of Professional Mediation Resolutions. Marcelas Guyler is a workplace mediator and principal consultant at the Mediated Cultures and Resolutions Group.



What Is Mediation?
Disputes can occur in the workplace for a number of reasons: Sometimes co-workers’ personalities conflict, and they simply cannot work together. Other times, colleagues’ working styles differ, or maybe a historic spat interferes in the relationship. Conflicts cost firms...

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