Summary of The Essentials of Business Etiquette

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The Essentials of Business Etiquette book summary


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6 Innovation

7 Style


While business environments and means of communication have changed, the need to present yourself professionally, behave appropriately and exhibit good manners has not. A major etiquette gaffe could cost you a job, lose you a promotion or cut you out of a deal. Business-etiquette expert Barbara Pachter, writing with journalist Denise Cowie, presents 101 protocols – drawn from Pachter’s blog, speeches and articles – as guidelines for professional behavior. This handy manual covers making introductions, composing emails and choosing appropriate work attire – and it explains which fork to use during business meals. Her laundry list may seem like dry reading, but getAbstract recommends this excellent primer to young people entering the workforce and to those from other cultures seeking to understand US business etiquette.

In this summary, you will learn

  • What basic tenets underpin business etiquette and
  • How business etiquette skills can help you advance professionally.

About the Authors

Business-etiquette coach Barbara Pachter’s books include When the Little Things Count…and They Always Count and The Power of Positive Confrontation. Journalist Denise Cowie worked for The Philadelphia Inquirer.



First and Second Impressions
Doing good work isn’t enough. Your image affects how others view your professional capabilities, and it can facilitate or detract from your upward mobility. Your appearance and manner influence your ability to build relationships, elicit respect, and put colleagues...

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