Summary of The Manager's Communication Toolbox

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The Manager's Communication Toolbox book summary


7 Overall

9 Applicability

6 Innovation

7 Style


The ability to communicate well is a sure path to a top management job. Corporate communication professionals Everett Chasen and Bob Putnam explain how to convey information with style, clarity and precision. The authors conducted extensive interviews and research, and apply to their own work the rules they detail to readers. Their editorial presentation is jam-packed with solid information and helpful suggestions. While not particularly innovative, it fits capably within the mainstream of manuals in the field and provides an efficiently compact, useful recap of the main points managers need to know. getAbstract recommends these instructions to anyone inside or outside the business world who needs to communicate well.

In this summary, you will learn

  • Which five essential communication skills business managers and executives must be able to command and
  • How to develop these skills.

About the Authors

Everett Chasen, chief communications officer for the US Veterans Health Administration, is a partner in Foxwood Communications. Bob Putnam provides public relations counsel to several national health care associations.



The “Five-Tool Manager”

Talent scouts for professional baseball rate prospects according to the following five criteria: batting average, power, fielding ability, throwing ability and overall speed. A prospect who does well in each of these areas is called a “five-tool player.”

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