Summary of Working with Difficult People

Prentice Hall Press,
First Edition: 1990 more...

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Working with Difficult People book summary
The workplace can be a rogue’s gallery of liars, cheats, sadists and megalomaniacs. Can you deal with them? Here’s some help.

Rating

8 Overall

10 Applicability

7 Innovation

9 Style

Recommendation

What is it about the human race? To paraphrase Los Angeles Dodgers manager Tommy LaSorda, 80% of people don’t want to hear about your problems, and the other 20% are happy you’re having trouble. Those 20%, that is the backstabbers, saboteurs, sadists, know-it-alls, insulters and hotheads, are the subject of Muriel Solomon’s street-smart book. In it, the self-dubbed “strategic talking” expert categorizes many types of difficult people you might encounter at work. To make the book very applicable, she introduces each personality, explains why such individuals think as they do, how you are likely to react to their behavior, and what strategies you can use to protect yourself. Unless you work alone, getAbstract expects that you, like most team players, probably have your hands full dealing with a complete chorus of “false hounds” and “rascally knaves.” This book can help you minimize their damage. Since you can’t always get away from such people, you might as well learn how to put them in their place diplomatically. Or, if that doesn’t work, you can quote Shakespeare: “I do desire we may be better strangers.” Forsooth.

In this summary, you will learn

  • What types of difficult people you may encounter at work
  • How they can harm you
  • How to deal with them
 

Summary

In a Personal Spat, Avoid Tit-for-Tat
When someone at work transgresses against you, reacting with hurt and anger is only natural. However, these emotions will keep you from thinking clearly, which is what you most need to do when attacked. How should you respond when someone insults ...
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About the Author

Muriel Solomon writes books on conflict, cooperation and related business issues. Solomon lectures often about her “strategic talking” approach to help people get the results they want at work.


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    Kevin R. Le Melle 4 years ago
    This is a good book to read how to handle difficult people in the workforce. This may apply to every life surroundings.

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