Summary of Chatbots for Behaviour Change in L&D

Chatbots for Behaviour Change in L&D summary

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Have you ever gotten all fired up about a new goal? You want to get fit, learn a new language or teach yourself to code. You set your mind to it, tell some friends and make a plan. And finally, you download an app to support you in making that goal a reality. A week later, you’re on the couch browsing your social media feed when your self-improvement app reminds you to spend five minutes to do 10 push-ups, recap your vocabulary or check into your beginner’s programming class. You ignore it. The next day, you ignore it again. And again. Vincent Han of Mobile Coach has had that experience, and he did something about it. In this podcast episode, Han discusses how you can tackle real-world problems with chatbot technology.

About the Podcast

In the Learning While Working podcast, host Robin Petterd, PhD, interviews leading thinkers about learning trends and offers advice for L&D professionals. Petterd is a learning and performance consultant at Sprout Labs, a company that creates digital learning platforms. His guest on this episode, Vincent Han, is the CEO and founder of Mobile Coach, a platform for chatbot creation.


Vincent Han found existing behavior change apps underwhelming and thought chatbots might do a better job.

When Vincent Han sought an app to help him with his weight loss goals, he found most of the popular apps on the market lacking. They looked good, but people didn’t stick with them for very long. What kind of app would grab hold of users, and continue to keep their attention for a long time? That question led Han to reflect on which kinds of phone notifications he paid attention to.

For Han, the answer was personal text messages – the kind you get from friends, family, peers and colleagues. Chatbots weren’t in widespread use at the time, but Han wondered whether he might be able to create a chatbot with an automated personality that would keep users engaged.

Much of behavior change is emotional, so reaching users on an emotional level can help them stick to their goals.

Most fitness apps involve some level of gamification centered...

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