Like the sadistic prison guard in the movie Cool Hand Luke who told his prisoners, “What we’ve got here is failure to communicate,” managers often attribute unrealized plans, missed goals and unsuccessful projects to a lack of good communication. Most don’t recognize that even casual conversations around the water cooler have the power to affect results far down the road. Communications consultants Mickey Connolly and Richard Rianoshek advise you to use conversations to add value to all your interactions. Their points are useful, if fairly general and well known. The authors use extended quotes, examples and even a fictional running story to crystallize their book’s messages. getAbstract sees their guide as a good refresher course about the power of the spoken word and recommends it to recent graduates, business-world newcomers, and those who want to boost their conversational skills and draw more out of every chat.
In this summary, you will learn
- How to approach conversations so that they add value to your work;
- How to use “align, act and adjust” conversations; and
- How to learn from failure.
About the Authors
Mickey Connolly and Richard Rianoshek co-founded Conversant, a consulting firm specializing in communications.