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Inspire um maior engajamento dos funcionários conectando-os ao propósito
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Recomendação
O engajamento dos funcionários está em declínio globalmente, afirma o consultor de negócios Steve Curtin, e as organizações devem tomar medidas proativas para voltar a engajar o seu pessoal. Ele alerta que equipes desengajadas custam dinheiro às empresas e muitas vezes as impedem de alcançar os seus principais indicadores de desempenho. Curtin exorta os gerentes, supervisores e líderes a envolver ao máximo os trabalhadores, ajudando-os a se conectarem ao propósito maior das suas organizações. Neste manual cativante, ele fornece uma estrutura poderosa que pode ajudar os líderes e equipes a descobrir o seu “porquê”.
Resumo
Sobre o autor
O palestrante e consultor Steve Curtin também escreveu Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary.
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