David Conway and Tim Knight
Customer Experience Excellence
Six Strategies to Deliver Exceptional Growth in 90 Days
Kogan Page, 2021
Learn how creating a customer-centric business gives you a competitive edge.
Organizational life spans are compressing, global uncertainty is rampant and consumer attention spans are dwindling. To thrive, businesses must place customers at the forefront of all they do, write David Conway and Tim Knight. The pair urge you to nurture a company culture that supports the entwined experiences of your employees and customers, and to embrace servant leadership. The authors share a 90-day strategy to help you create change, transform your business and become more agile.
About the Authors
David Conway is the chief strategy officer at Nunwood and former board director of The Co-operative Bank, N&P Building Society and Liverpool Victoria. Tim Knight is a partner at KPMG.
Comment on this summary